Shipping policy
Shipping Policy
Last updated: 26-04-2025
At ASCITA, we’re committed to getting your order to you quickly, safely, and reliably. We ship with Sendle, a 100% carbon-neutral delivery service, to bring you affordable and eco-conscious shipping across Australia.
Domestic Shipping (Australia)
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Processing Time:
Orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. -
Shipping Time:
Standard delivery typically takes 2–7 business days, depending on your location. -
Shipping Rates:
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Flat Rate: $10 AUD for standard shipping
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Free shipping on orders over $75 AUD
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Tracking:
Once your order ships, you'll receive a confirmation email with your Sendle tracking number so you can follow your order's journey.
Delivery Issues
If your order is delayed, lost, or damaged in transit, please contact us at support@ascita.com with your order number and we'll work with Sendle to resolve the issue as quickly as possible.
Shipping Address Accuracy
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you've made a mistake, contact us immediately — we'll do our best to help before the order is dispatched.
Contact
If you have any questions or need help with your delivery, reach out to us at:
📩 support@ascita.com